In this event, either pressing the digit the second time works or the spit of the DTMF tone can cause it to jump to the next selection in an ivr and with the second DTMF tone selection which you did not request. they sometimes break up the DTMF tone and sometimes duplicate a single digit tone into two. DTMF tone issue have improved dramatically over the years and rarely seen as a problem except under certain conditions:ġ) If related to inbound calls to your Strategic Voice Solutions IVR/Auto Attendant, this may be tied to a Cellular Phone which are know to have jitter and delay problems due to the connection ro cell tower handoffs.
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